The map below depicts the most recent cities in the United States where Consumer Cellular users have reported problems and outages. If you are experiencing problems with Consumer Cellular, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Consumer Cellular users affected:
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In the last three months, how would you rate Consumer Cellular?
3.51 out of 5 1,479 ratings
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Consumer Cellular is an American postpaid mobile virtual network operator founded in 1995. The company offers cellphones, no-contract cellphone plans, and accessories with a focus on users age 50-plus.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Phoenix, AZ | 16 |
Chicago, IL | 8 |
Houston, TX | 7 |
Seattle, WA | 6 |
Atlanta, GA | 6 |
Surprise, AZ | 4 |
Portland, OR | 4 |
Culpeper, VA | 4 |
Spokane, WA | 3 |
Philadelphia, PA | 3 |
Los Angeles, CA | 3 |
Camdenton, MO | 3 |
Minneapolis, MN | 3 |
Sun City, AZ | 3 |
Glendale, AZ | 3 |
Port Huron, MI | 3 |
Franklin, NC | 3 |
Albuquerque, NM | 3 |
Ormond Beach, FL | 3 |
Broken Arrow, OK | 3 |
High Point, NC | 3 |
Denver, CO | 3 |
Milwaukee, WI | 3 |
Fort Worth, TX | 3 |
Rock Island, IL | 3 |
Raleigh, NC | 2 |
Austin, TX | 2 |
Daleville, VA | 2 |
Cleveland, GA | 2 |
Sun City West, AZ | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Consumer Cellular Issues Reports
Latest outage, problems and issue reports in social media:
- Danny Dye (@fromd2) reported
@Consumer_Cell I spent 2 and 1/2 hours on chat with Consumer Cellular support yesterday. My issue has not been resolved. I requested the rep to escalate the issue up to the next level of support and she refused. Is there anyone at Consumer Cellular who can help me?
- Jonathan Bleeker (@JB3DG) reported
@Consumer_Cell I am currently abroad in South Africa using your T-Mobile Roaming. I cannot access your site unless I use my mobile data since you block international connections. I get PDP Authentication failed whenever I try to use my mobile data & can't access your support
- Mo O’Connor (@MaureenIsMo) reported
Well who knew that @Consumer_Cell had the rudest and quite frankly most misogynistic “customer service” I’ve ever encountered. #consumercellularequalsdisrespect Sorry @TedDanson
- Victor Mancini (@VictorM38262321) reported
@Consumer_Cell is there any plan to support the Apple Watch in the near future?
- Joshua Cook (@JoshieBreakfast) reported fromEverett, Washington
I would say that @Consumer_Cell is one of the worst cell companies in the country. Most of the time I'm in some LTE service which doesn't low me to connect to most messaging services, social media sites, and even make calls or send texts. Avoid #ConsumerCellular at all costs.
- J.D. Power (@JDPower) reported
Congratulations to @Consumer_Cell for ranking highest in the value mobile virtual network operators segment for the 14thconsecutive volume, according to the J.D. Power 2023 U.S. Wireless Customer Care Study! #JDPowerAwards
- David Farr (@davfar) reported
For being a communications company, @Consumer_Cell sure doesn’t want you to email them. Not one address is available on their website. Tried calling. Because of the wait times, they offer a callback service—that promptly tells you it’s not working. Just awful service.
- Eleanor Martinez🌹🦉🍁❄☃🐈🍎🐈⬛ (@NorthStar1956) reported
@Consumer_Cell You have online customer chat + that your hours go until 5:00 PST. I'm on that page and it says "click the button below to be connected..." There's no button, and it's 2:34 PM PST. So, what's going on, there? We're trying to end our svc w/@VerizonSupport +they cut off our phone
- Mary Loss (@MaryLoss) reported
@Consumer_Cell is your service out in Fairmont WV? no one in my family has phone service.
- Danny Dye (@fromd2) reported
@Consumer_Cell I spent 2 and 1/2 hours on chat with a @Consumer_Cell support rep yesterday. My issue is still not resolved and I don't know what the next step is. I have not been able to make or receive calls from my house for 3 days. Is there anyone at @Consumer_Cell who can resolve this?
- davidoille (@daveoille1) reported
@Consumer_Cell THEY DISTROYED MY PHONE AND NEVER PAID ME BACK. REALLY BAD TECH..DONT BE FOOLED
- davidoille (@daveoille1) reported
@Consumer_Cell WORST TECH. SUPPORT EVER.THEY DISTROYED MY PHONE.DONT BE FOOLED.
- 🔱 Vee Lopez 🔱 (@VeeLopez6) reported
@Consumer_Cell you have to be the worst customer service and cell company ever. My mom has been having non stop issues with her phone same thing over and over, her calls are going out, she is sounding like she is under water, or like an alien, she can be talking fine one minutet
- LiveNowTexas (@NyjaRoby) reported
Hey, we just heard from @MaryPalko that @Consumer_Cell screwed her on her cellphone plan AND locked her in for 180 days!!! We’re traveling international and she has NO SERVICE! That’s not what they sold her on. Thankfully we can loan her our @ATT service here in Nicaragua 🇳🇮
- It's Jez Me - No DMs At All (@ItsJezMyOpinion) reported
I highly do NOT recommend @Consumer_Cell It's been over a month. New phone, wrong charger, new charger no contacts, not active, can't activate, no1 here works on them. I do PR from home on my phone, need my damn money. Who do you recommend, sprint, at&t or ???
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